WeeKlean

Privacy Policy

Last updated: October 8, 2026

This policy explains how WeeKlean, operated by Nadeem Aoun (“WeeKlean,” “we,” “us”) handles personal information through the WeeKlean app, weeklean.ca and related customer and provider support. It covers customers, cleaning providers, business owners and their staff.

Our privacy contact is support@weeklean.ca. Please use “Privacy” in the subject line for privacy questions or requests.

1. Information we collect

Information comes from you, your device, the providers or businesses involved in your service, and services that support authentication, address search, payments and notifications. Public provider profiles and reviews may be visible to other users.

2. Why we use information

We use information to create and authenticate accounts, show relevant providers, obtain quotes, schedule and deliver cleaning services, facilitate payments and provider transfers, enable communication, send necessary account or booking notices, verify providers, handle support and disputes, protect against misuse, keep operational and financial records, and meet applicable legal obligations.

Some information is needed to provide the requested service: for example, a phone number for SMS login, a service address for a booking and payment information for checkout. If you choose not to provide required information, we may be unable to provide that feature. Optional permissions and information are not required simply to read this website.

3. Who receives information

We do not sell personal information or use this website for targeted advertising. Payment processors and other service providers may also process information under their own policies and legal obligations.

Address-search use is also subject to Google’s Terms of Service and Privacy Policy. Read Stripe’s Privacy Policy for its handling of payment and onboarding information.

4. Website technology and app permissions

This website has no contact form, advertising trackers or analytics scripts. It does not set application cookies or use browser storage. Cloudflare may process request data, such as IP addresses and browser information, and may use security cookies when its security features are enabled.

The app requests access to selected photos when you choose to upload content. You can limit or revoke access through your device settings. You can also control notification permission in those settings. Denying an optional permission may prevent its related feature but does not grant us access to the denied information.

5. International processing

WeeKlean and its service providers may process or store information in Canada and other countries. Information handled abroad may be subject to the laws and lawful access requirements of those countries. Contact our privacy contact for information about the service providers and processing locations relevant to your account.

6. Retention and deletion

Retention depends on the type of record, the purpose for which it was collected, account and booking activity, outstanding transactions or disputes, and applicable financial or legal requirements. Retaining a booking or financial record does not automatically justify retaining every associated image, message or identity document.

You can request account and personal-information deletion using the privacy contact below. We may verify your identity and explain any outstanding obligations, records that must remain, the reason for retention and the expected completion process. Deleting the app from your device does not delete your account. Backups and third-party systems may have separate retention or deletion cycles, and payment processors may retain records to meet their own legal obligations.

7. Access, correction and consent choices

You can contact support@weeklean.ca to request access to your information, correction, an explanation of its use or disclosure, deletion, or withdrawal of consent where applicable. We may require information reasonably necessary to verify your request, and legal exceptions may apply. We will explain relevant limitations rather than asking you to submit unnecessary sensitive documents.

You can manage device permissions through iOS or Android settings. Withdrawing consent needed for a particular service may prevent us from providing that service. Necessary authentication, payment and booking communications are separate from optional marketing; optional marketing, if offered, requires an appropriate consent and withdrawal process.

8. Safeguards

We use HTTPS for communications and access controls for account and administrative functions. No internet service can guarantee absolute security. Please protect your device and login codes, share only information needed for your booking, and contact us if you believe your account or personal information has been misused.

9. Children’s information

WeeKlean is intended for adults arranging or providing cleaning services, not for children. Do not upload information or images about children unless necessary and you have appropriate authority. Contact us if you believe a child has provided personal information so we can assess and address it.

10. Changes and complaints

We will update the date above when this policy changes and provide additional notice or obtain consent when required for a material change. Contact our privacy contact first if you have a concern. You may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.

11. Privacy contact

Privacy contact for WeeKlean, operated by Nadeem Aoun:
support@weeklean.ca